Cross-channel, multi-channel & omni-channel: what is the difference?

Chatbots : How can the automation of online conversations provide efficient solutions for maintaining customer service during times of crisis?

CLTV: What is it Customer Lifetime Value and how do we calculate it?

[Food Delivery] Let’s imagine the future of conversational customer service

Conversational Marketing for fashion brands to offer personalised customer experience

I am convinced that Conversational Experience is the new marketing!