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Articles related to

COVID-19

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Matthieu Pihery, Belambra: "Messaging allows us to provide better support for our customers throughout the buying process"

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How the crisis has revealed the superpowers of messaging

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How can you optimize your customer service agents’ productivity through messaging ? 

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Why call on an expert community in times of crisis?

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Webinar: What impact will our decisions of today have on consumer behavior and Retail tomorrow?

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Exclusive data and figures: What the end of lockdown meant for online sales

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Why is video conversation a key asset for brands who sell online?

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Chatbots : How can the automation of online conversations provide efficient solutions for maintaining customer service during times of crisis?

Infographie

[Infographic] How one sports retail brand redeployed their employees online

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Webinar: how can your business survive the crisis and prepare for the future?

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Listening to clients to adjust strategy and prepare for the end of the crisis 

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How to Promote COVID-19 Safety During the Holiday Shopping Season

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How to Capitalize on the Digital Holiday Shopping Surge

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Boosting omni-channel capabilities: a matter of survival for physical retail

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Tales from the Frontlines

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Ed Billmaier, Samsung US: "From last year to this year, we’ve grown sales by 10x"

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How to facilitate remote teams by replacing calls with messaging?

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Crisis Management: What is the role of agility and rapid deployment of solutions?

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Fnac Darty reinvents its customer relation strategy with messaging

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ManoMano, or How to Put Human Connection at the Core of Digital CX 

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Summer Series: Match consumer demand or lose sales in the face of COVID-19

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[Success Story] GetFPV builds a competitive advantage thanks to their expert community