Blog iAdvize

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Conversational Maturity Index: Consumer Electronics Retailers 2021 Ranking

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What is Live Shopping, the new live sales trend that is revolutionizing e-commerce?

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Live Shopping: A Pillar Of Conversational Commerce

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Live Shopping Should Be Part of Every Retailer's Holiday Marketing Strategy

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iAdvize acquires Aploze to expand its conversational commerce offer with a live shopping solution

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Augmented Intelligence by iAdvize

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Conversational Tools for Retailers in 2022

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5 Blunt Truths About AI and Chatbot Limitations

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[Case Study] How does IKKS deliver an instant personalized advice experience to its customers with ibbü?

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What is a Pure Player ?

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What is Rich Content ?

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[Case Study How do Prozis develop their activity in France with the help of ibbü experts ?

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[Case Study] How Cdiscount is using Messaging to guide 17 000 visitors per month ?

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What is Conversational Marketing ?

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What is Ubiquity ?

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Consumer Electronics and Home Appliances: Key Challenges in Digital Customer Experience for 2021

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Conversational Maturity Index: Back to School Companies 2021 Ranking

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How to Promote Self-Service

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Conversational Maturity Index: Pet and Garden Companies 2021 Ranking

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Matthieu Pihery, Belambra: "Messaging allows us to provide better support for our customers throughout the buying process"

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How Some Retailers are Moving to a Freelance Gig Economy Model Similar to Uber for their Online Customer Support 

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How the crisis has revealed the superpowers of messaging

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How can you optimize your customer service agents’ productivity through messaging ? 

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Conversational Maturity Index: Consumer Electronics Brands 2021 Rankings

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Conversational Maturity Index: Sporting Goods Retailers 2021 Ranking

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 Conversational Maturity Index: Hardware Companies 2021 Ranking

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Conversational Maturity Index: Sporting Goods Brands 2021 Rankings

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 Conversational Maturity Index: Spare Parts and Repair Companies 2021 Ranking

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How Do I Add Video in My Digital Engagement?

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4 Powerful Truths About Customer Expectations in the Age of Digital

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Why Conversation is the Heart of the Digital Customer Experience

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The Customer Experience Gap: It's Time to Rethink Retail

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21 Top CX Innovators to Watch in 2021

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10 Ways Your Brand Can Be More Customer Centric

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I am convinced that Conversational Experience is the new marketing!

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How can messaging help companies maximize their e-commerce performance?

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Conversational Marketing for fashion brands to offer personalised customer experience

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eCommerce and sports gear: engaging with sports enthusiasts?

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Direct-to-consumer: the future of online retail

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[Food Delivery] Let’s imagine the future of conversational customer service

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The experience economy: a source of opportunities for brands

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Humanising eCommerce: How in-store staff can enrich online conversations

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Experiential Stores for an Experience Economy

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5 Reasons Why New Digital Store Associates are changing the CX game

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CLTV: What is it Customer Lifetime Value and how do we calculate it?

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Why call on an expert community in times of crisis?

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Webinar: What impact will our decisions of today have on consumer behavior and Retail tomorrow?

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Exclusive data and figures: What the end of lockdown meant for online sales

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Why is video conversation a key asset for brands who sell online?

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Chatbots : How can the automation of online conversations provide efficient solutions for maintaining customer service during times of crisis?

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[Infographic] How one sports retail brand redeployed their employees online

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Webinar: how can your business survive the crisis and prepare for the future?

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Listening to clients to adjust strategy and prepare for the end of the crisis 

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How to Promote COVID-19 Safety During the Holiday Shopping Season

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How to Capitalize on the Digital Holiday Shopping Surge

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Boosting omni-channel capabilities: a matter of survival for physical retail

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Tales from the Frontlines

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15 Top CX Influencers to Follow

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What Is An Experience?

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Ed Billmaier, Samsung US: "From last year to this year, we’ve grown sales by 10x"

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Online Pre-Sales and Post-Sales Customer Support: What’s the Difference?

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Everything you need to know about Conversation 2020

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How to Calculate Messaging ROI

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How to Increase Messaging Volume & Drive eCommerce Sales

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How to Increase eCommerce Average Order Value

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How Do I Increase Loyalty and Retention?

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How Do In-Store Associates Engage with Shoppers Online?

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Why is Shopping Cart Abandonment a Problem for Retailers?

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2020, the advent of conversational brands

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How to facilitate remote teams by replacing calls with messaging?

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Crisis Management: What is the role of agility and rapid deployment of solutions?

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What's a full-stack startup and why is it so popular?

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Cross-channel, multi-channel & omni-channel: what is the difference?

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Evolution of the CX Series Livestream: Where We Are Today

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What is the Best AI Chatbot for Your Brand?

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Fnac Darty reinvents its customer relation strategy with messaging

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ManoMano, or How to Put Human Connection at the Core of Digital CX 

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Why Becoming Conversational is the Top Priority for Brands in 2021

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2020 Retrospective on iAdvize Product releases

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iAdvize releases Augmented Intelligence: a unique collaborative solution between humans and AI for impactful conversations

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Adapt to the New Pace of Digital Retail--But Don't Lose Sight of Your Customers

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Summer Series: Match consumer demand or lose sales in the face of COVID-19

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[Success Story] GetFPV builds a competitive advantage thanks to their expert community

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Decathlon enhances its online customer experience through Messaging