Blog iAdvize

How to Turn Customer Care from a Cost Center to a Profit Center

How To Implement a Live Streaming Shopping Strategy in 13 Steps

Conversational Maturity Index: Home Furnishing 2021 Ranking

Conversational Tools for Retailers in 2022

How to Scale Your Contact Center

Conversational Maturity Index: Back to School Companies 2021 Ranking

Conversational Maturity Index: Beauty 2021 Ranking

Conversational Maturity Index: Consumer Electronics Retailers 2021 Ranking

What is Live Shopping, the new live sales trend that is revolutionizing e-commerce?

Live Shopping: A Pillar Of Conversational Commerce

Live Shopping Should Be Part of Every Retailer's Holiday Marketing Strategy

iAdvize acquires Aploze to expand its conversational commerce offer with a live shopping solution

Augmented Intelligence by iAdvize

5 Blunt Truths About AI and Chatbot Limitations

[Case Study] How does IKKS deliver an instant personalized advice experience to its customers with ibbü?

What is a Pure Player ?

What is Rich Content ?

[Case Study How do Prozis develop their activity in France with the help of ibbü experts ?

[Case Study] How Cdiscount is using Messaging to guide 17 000 visitors per month ?

What is Conversational Marketing ?

What is Ubiquity ?

Consumer Electronics and Home Appliances: Key Challenges in Digital Customer Experience for 2021

How to Promote Self-Service

Conversational Maturity Index: Pet and Garden Companies 2021 Ranking

Matthieu Pihery, Belambra: "Messaging allows us to provide better support for our customers throughout the buying process"

How Some Retailers are Moving to a Freelance Gig Economy Model Similar to Uber for their Online Customer Support

How the crisis has revealed the superpowers of messaging

How can you optimize your customer service agents’ productivity through messaging ?

Conversational Maturity Index: Consumer Electronics Brands 2021 Rankings

Conversational Maturity Index: Sporting Goods Retailers 2021 Ranking

Conversational Maturity Index: Hardware Companies 2021 Ranking

Conversational Maturity Index: Sporting Goods Brands 2021 Rankings

Conversational Maturity Index: Spare Parts and Repair Companies 2021 Ranking

How Do I Add Video in My Digital Engagement?

4 Powerful Truths About Customer Expectations in the Age of Digital

Why Conversation is the Heart of the Digital Customer Experience

The Customer Experience Gap: It's Time to Rethink Retail

21 Top CX Innovators to Watch in 2021

10 Ways Your Brand Can Be More Customer Centric

I am convinced that Conversational Experience is the new marketing!

How can messaging help companies maximize their e-commerce performance?

Conversational Marketing for fashion brands to offer personalised customer experience

eCommerce and sports gear: engaging with sports enthusiasts?

Direct-to-consumer: the future of online retail

[Food Delivery] Let’s imagine the future of conversational customer service

The experience economy: a source of opportunities for brands

Humanising eCommerce: How in-store staff can enrich online conversations

Experiential Stores for an Experience Economy

5 Reasons Why New Digital Store Associates are changing the CX game

CLTV: What is it Customer Lifetime Value and how do we calculate it?

Why call on an expert community in times of crisis?

Webinar: What impact will our decisions of today have on consumer behavior and Retail tomorrow?

Exclusive data and figures: What the end of lockdown meant for online sales

Why is video conversation a key asset for brands who sell online?

Chatbots : How can the automation of online conversations provide efficient solutions for maintaining customer service during times of crisis?

[Infographic] How one sports retail brand redeployed their employees online

Webinar: how can your business survive the crisis and prepare for the future?

Listening to clients to adjust strategy and prepare for the end of the crisis

How to Promote COVID-19 Safety During the Holiday Shopping Season

How to Capitalize on the Digital Holiday Shopping Surge

Boosting omni-channel capabilities: a matter of survival for physical retail

Tales from the Frontlines

15 Top CX Influencers to Follow

What Is An Experience?

Ed Billmaier, Samsung US: "From last year to this year, we’ve grown sales by 10x"

Online Pre-Sales and Post-Sales Customer Support: What’s the Difference?

Everything you need to know about Conversation 2020

How to Calculate Messaging ROI

How to Increase Messaging Volume & Drive eCommerce Sales

How to Increase eCommerce Average Order Value

How Do I Increase Loyalty and Retention?

How Do In-Store Associates Engage with Shoppers Online?

Why is Shopping Cart Abandonment a Problem for Retailers?

2020, the advent of conversational brands

How to facilitate remote teams by replacing calls with messaging?

Crisis Management: What is the role of agility and rapid deployment of solutions?

What's a full-stack startup and why is it so popular?

Cross-channel, multi-channel & omni-channel: what is the difference?

Evolution of the CX Series Livestream: Where We Are Today

What is the Best AI Chatbot for Your Brand?

Fnac Darty reinvents its customer relation strategy with messaging

ManoMano, or How to Put Human Connection at the Core of Digital CX

Why Becoming Conversational is the Top Priority for Brands in 2021

2020 Retrospective on iAdvize Product releases

iAdvize releases Augmented Intelligence: a unique collaborative solution between humans and AI for impactful conversations

Adapt to the New Pace of Digital Retail--But Don't Lose Sight of Your Customers

Summer Series: Match consumer demand or lose sales in the face of COVID-19

[Success Story] GetFPV builds a competitive advantage thanks to their expert community

Decathlon enhances its online customer experience through Messaging